Fair Play Guidelines
We do our best to ensure our community has a friendly and fair environment to flourish in. Foul play will not be tolerated and will be caught and/or prevented by our systems, tools and team.
These checks are done in real-time, hourly, weekly, and periodically (dependent on the issue). Sanctions are applied when necessary, from leaderboard removal escalating to permanent bans depending on the severity.
What not to do?
- Third Party Apps/Bots
Installing third party software that modifies the app internal code is strictly against our Terms & Conditions and prohibited. Accounts doing this will be banned and in extreme cases, legal action will be considered.
The use of emulators (such as Bluestacks) is tolerated, but please be aware that Rumble League is not optimised for this software and we cannot guarantee good performance on this platform. We also cannot provide support for accounts played in an emulator. If your account is stolen, corrupted, bricked, otherwise tampered with or shows any issues that are emulator related, we may not be able to fix, retrieve or restore your account.
Accounts using an emulator in conjunction with other software to play in a way deemed inappropriate or unfair may received sanctions, including account ban.
Bots or 3rd party software used to simulate gameplay, with or without the presence of the player, are deemed inappropriate usage and unfair to the community and the accounts will be closed.
- Exploiting a Bug/Loophole
Exploiting a bug in the official version of the game that not all players might be aware of and other attempts to use loopholes to take advantage of the game is against our TOS. By using an exploit in the game, you are attempting to gain an unfair advantage. Players should report these issues to player support when identified. Failure to do so and continued use of the exploit may potentially result in sanctions.
- Account Selling
"126.96.36.199. Your account is personal to you and you shall not purchase, sell, gift or trade any Account, or make any such offer, and any attempt shall be null and void. Space Ape does not recognise and expressly forbids the transfer of Accounts. Any distribution by you of your Account and/or your Login information (except as expressly provided herein or otherwise explicitly approved by Space Ape) may result in suspension or termination of your account."
- Account Sharing and Boosting
Sharing your account with another player is not allowed, therefore getting your rank boosted for you by someone else or vice-versa is against our terms of service and will get you disqualified from any ongoing events and event or season prizes will be removed. Repeatedly engaging in this behaviour will be reason for permanent ban.
Dying (feeding) or losing matches on purpose in order to concede a win and, consequently, trophies to the opposite team is reportable and will be investigated. If an event is ongoing, the players engaging in this behaviour will be considered for disqualification and event or season prizes may be removed.
What could happen to your account?
Any players suspected of foul play are likely to have their account suspended for a short period of time while we run an investigation. The account will not be released until we have concluded the investigation. For this reason, we cannot guarantee the account will be available in time for events, sales or other time-sensitive opportunities. If no proof of foul play is found, the account will be released.
If there is proof of foul play backed by our logs and/or data, the account will be suspended immediately. Prizes obtained through foul play will be removed from the account permanently.
Once an account is suspended it will then be up to the team to decide if the account will be released after a certain period of time, based on an internal set of criteria, or if it will remain suspended indefinitely/permanently. The decision by Space Ape is final.
As per our policy, we will show no leniency to any players whose accounts were jeopardised or banned as a result of sharing your login information. It’s each player's responsibility to ensure the safety of their account. If you think your account might have been jeopardised, please change your passwords and/or contact Apple or Google to inquire what else can be done in order to secure it.
How do we detect foul play?
We use a combination of custom tools, analytics, and the assistance of our community to detect these issues. As it is high priority for our team to ensure a fair experience for our players, we are continuously evolving and defining new processes and guidelines to tackle these emerging issues.
If you suspect a player for foul play, please do report it to firstname.lastname@example.org for investigation.